Los Panditas ( Gummie Bears )

All orders will be processed in 24 hours. The shipping option you choose during checkout will determine how long you have to wait until you receive your order after it is processed. 

Depending on the state you live, the shipping options range from 2 business days up to 7 business days. 

Please be aware that UPS and USPS sometimes have shipping delays that affect how long your delivery may take. 

If you added your email and mobile number during checkout you will receive the following notifications:

- Order confirmation

- Shipping confirmation

- Delivery confirmation

In the shipping confirmation email, you will receive your tracking number. You can google your tracking number any time to see the status of the delivery or to see if there are any issues with the delivery.

Orders are shipped Tuesday - Wednesday. Occasionally, some orders will ship on Thursdays.

If you have any questions contact us at Marketing@rogerelcapi.co

El Capi Chamoy offers a 100% satisfaction guarantee. We are certain you will love El Capi Chamoy Products, but if you are unhappy with the candy you received, we offer a money back guarantee. To qualify for a full refund you must return the candy with at least 80% of the jar full and you must pay the postage fee to send the item back. After we receive the returned items and weigh them we will issue a full refund. If the returned items are not at least 80% full, or are not original El Capi Chamoy that we prepared, your refund will be denied. Please note that our money back guarantee applies when you are unhappy with the candy or rim dip that you received. 

You can also get a full refund if you cancel your order before it is fulfilled and shipped. 

The majority of El Capi Chamoy's  orders will be covered by shipping insurance with either USPS or UPS. If your order was lost, stolen or delivered to an incorrect address you can submit a claim with USPS or UPS to get a full refund. If your refund process is taking longer than expected please let us know and we will do what we can to help you get your refund. 

File a claim with USPS here: https://www.usps.com/help/claims.htm

File a claim with UPS here: https://www.ups.com/us/en/support/file-a-claim.page

El Capi Chamoy is not responsible for orders that were lost by the shipping company or stolen after they were delivered, unless your order was not covered by shipping insurance. If your order wasn't covered by shipping insurance please email us for further assistance at Marketing@rogerelcapi.com

Orders placed with incorrect information that cause your order to not be delivered is your responsibility. We can offer you a 50% refund on the products purchased, the shipping fee is non-refundable. Thank you for your understanding. 

Last policy update: Oct 27, 2022